Returns & Cancelation

FITWAY Recovery Refund Policy

1. Overview At FITWAY Recovery, we strive to provide high-quality products. If you are not completely satisfied with your purchase, please review our refund policy below.

2. Eligibility for Refunds

• We accept returns on unopened and unused products within 10 days of purchase.
• Products must be in their original packaging and condition.
• Refunds are not available for items that have been opened, used, or damaged.

3. Non-Refundable Items

• Opened supplements and consumable products (like FITWAY Pickle Juice) are non-refundable for health and safety reasons.
• Products that are marked as final sale or clearance are also non-refundable.

4. Return Process To initiate a return:

• Contact our customer service at info@fitwayrecovery.com or 800.995.7349 within the eligibility period.
• Provide your order number and a brief description of the reason for the return.
• We will provide you with a return authorization and instructions.

5. Shipping for Returns

• Customers are responsible for return shipping costs unless the product was defective or an error occurred on our part.
• We recommend using a trackable shipping service to ensure your return is received.

6. Refund Processing

• Once we receive the returned product and verify its condition, we will process your refund.
• Refunds will be issued to the original payment method used at the time of purchase.
• Please allow 5-10 business days for the refund to appear on your account.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
• We will arrange for a replacement or refund based on the situation.

8. Changes to the Refund Policy

• FITWAY Recovery reserves the right to modify this refund policy at any time. Any changes will be posted on our website.

9. Contact Information For questions regarding our refund policy, please reach out to us at info@fitwayrecovery.com or 800.995.7349.